Frequently Asked QuestionsQ: What does the credit card statement read when I place an order? A: The statement listing should read "TFB, 702-214-2851, Las Vegas, NV". Q: What is your return policy? A: All P.E.S. Electrodes & the P.E.S. Power Box carry a 30-day warranty on parts and labor, with a receipt. P.E.S. Power Boxes, only, may be returned within 30 days of purchase, subject to a 15% restocking fee, if dissatisfied. Videos, and, due to their personal nature, all other items are non-returnable. No Refunds, Returns, or Exchanges will be accepted on any product. If you have any specific questions regarding a problem with a product, please email tfbsales@thefetishboutique.com or call us at 702-214-2851. Q: I live in the UK, will I have to pay customs if I order from you? A: Most likely, yes. You will be responsible for duties or customs. Please refer to this link to read more information on customs and duties. Q: How will the upcoming holidays affect orders and shipping? A: Holiday Hours for TFB for the Holidays 2008 are as follows:
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